Frequently Asked Questions

Are your slippers true to size?

We use standard Australian shoe sizing, including half sizes. A good fit is very important. Please use the size chart to work out your size before you order, to avoid having to return your slippers. Please let us know if you require a wider or narrower fitting, in the comments/ notes section at the checkout.
Do the slippers stretch like leather shoes?

No felt does not tend to stretch but will mould to the unique shape of your feet over time. Order your usual size.
Can I request a custom colour in one of your slipper styles?

Yes. Please ask and we will see if we can meet your requirements. It usually does not cost any extra to have a different colour.
How long does it take for an order to be completed?

This depends on how busy we are at the time the order is placed. We try to ship orders within 21 days. If you need something in a hurry, please message us as we do carry a small amount of ready-made stock.
What type of soles do you put on your felt slippers?

We use soft leather soles on all of our slippers as this seems to be the most complimentary to the thermal properties of the felt. If you would like a vegan sole, we can use liquid latex to create a slip resistant sole.