Privacy & Safety 

At Bbohe, your privacy and safety are at the heart of everything we do. We understand that when you shop online, you place your trust in us — not only to deliver beautifully handcrafted alpaca felt slippers, hats, and accessories, but also to protect your personal information. Our privacy policy is designed to ensure your data is collected, stored, and used responsibly in line with Australian privacy laws.

 

We never sell, rent, or share your personal details with third parties for marketing purposes. All transactions on bbohe.com are processed through secure, encrypted payment gateways to safeguard your financial information. Whether you’re purchasing a pair of our luxury alpaca slippers for cold feet or browsing our latest seasonal collections, you can rest assured your information is handled with care.

 

We also take steps to ensure your online shopping experience is safe, seamless, and worry-free — from secure servers to regular system updates. Our small-batch, farm-to-finish production means you’re dealing directly with the maker, reducing risks that often come with large-scale online retailers. At Bbohe, safety is more than a policy — it’s a promise.

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Privacy & Safety Policy – Bbohe

At Bbohe, protecting your privacy and ensuring a safe, secure shopping experience is a top priority. Whether you are purchasing our handmade alpaca felt slippers, browsing our artisan hats, or exploring our accessories, you can shop with confidence knowing your information is handled with care.

 

Information We Collect

When you interact with bbohe.com — including browsing, creating an account, or making a purchase — we may collect the following information:

• Personal information: name, email address, password, and contact details

• Payment details: credit card information (processed securely)

• Order history: details of your past purchases

• User content: comments, product reviews, feedback, and personal profile information

• Technical data: Internet Protocol (IP) address, login details, computer and connection information, and browsing history

We may also use trusted analytics tools to gather data such as page response times, length of visits, interaction patterns, and navigation paths. This helps us improve our website and your experience.

 

How We Use Your Information

We collect both personal and non-personal data to:

1. Provide, operate, and improve our handmade alpaca felt product services

2. Offer personalised customer assistance and technical support

3. Communicate with you about orders, updates, and special offers

4. Compile statistical insights to improve our collections and website

5. Comply with applicable Australian laws and regulations

 

Secure Hosting & Data Protection

Bbohe is hosted on the Wix.com platform, which securely stores data behind firewalls and complies with industry-leading PCI-DSS payment security standards. All online payments for our alpaca slippers, hats, and accessories are processed through encrypted, secure gateways.

 

Communication Preferences

We may contact you via email, phone, text message, or postal mail for:

• Order confirmations and updates

• Customer service enquiries

• Surveys or feedback requests

• News about our artisan alpaca felt collections

• Legal or account-related matters

If you wish to opt out of marketing communications, contact us at support@bbohe.com.

 

Policy Updates

This policy may be updated periodically. Any significant changes will be posted so you remain informed about what data we collect, how it’s used, and when it may be shared.

 

Accessing or Modifying Your Information

You may request to access, correct, or delete any personal information we hold about you by emailing support@bbohe.com.