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Store Policy

ORDER TIMELINE    

 

Our company handcrafts all products within 28 DAYS.

Often orders process faster than that but we can’t always guarantee a faster processing time.

 

Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.

Both are handmade but the pre-made is shipment ready while the made-to-order products take up to 28 days to be created for you.

 

HANDMADE DISCLAIMER

The product(s) you receive might vary slightly from the product picture due to the nature of our product(s) being 100% handmade to order.

 

Size Chart

Please use our size chart to prevent errors in ordering. We are happy to make your slippers to your particular requirements. If you need a narrower or wider fitting, no problem at all. Different-sized feet? We have got you covered. Just leave a note at checkout and your slippers will be made to your specifications.

 

Custom Orders

Love a style but want a different colour or feature? Please contact us and we can discuss your requirements. It usually does not cost any extra for most customisations.

PAYMENTS

We accept payments usually via PayPal. You can use this whether you have an account or not. 

 

SHIPPING

 

Bbohe ships through Australia Post, Australia wide and to NZ. We offer standard tracked parcel post and Express Post. If you are located in another country, please contact us for a shipping quote.

 

Bbohe is not responsible for duty or fees for international shipping.

These charges come from your country during the importation of your package.

 

Cost calculations

 

We do our best to apply fair shipping costs to each order.

Shipping costs are based on the weight/dimensions of your order and are determined by Australia Post.

 

Free shipping is offered on all orders over $500 AUS and with special offers.

 

RETURNS

Our policy lasts 30 days. If 30 days have gone by since receipt of your product(s), unfortunately, we can’t offer you a refund or exchange.

 

Personalized and/or customized goods are exempt from being returned unless the product arrives defective or damaged.

 

Additional non-returnable items:

* Gift cards

* Soap

If you receive your product and there is an issue with it, please contact us as soon as possible, so that we can find a solution and take action.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@bbohe.com.

 

Sale items 

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you have ordered the incorrect size, please contact us and we will provide you with a return mailing address. After the item(s) have been returned, we will make you a replacement in the correct size.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, except where the product is damaged in transit or faulty.

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